REILED Support Center

LED Display FAQs

Practical answers for LED screen selection, replacement parts compatibility, quotation details, shipping and order support before you place an order.

Project Selection

For LED display projects, the correct product direction comes before final model selection. Share the scene, screen size, viewing distance and installation environment first.

How do I choose the right LED display for my project?

Start with the application: indoor retail, outdoor advertising, rental events, church stage, meeting room, sports perimeter or poster signage. Then confirm pixel pitch, screen size, viewing distance, installation structure and control method.

If you are unsure, send project photos or drawings through the form below and REILED will suggest the suitable product direction.

What information should I prepare before requesting a quotation?

Please provide the installation location, indoor/outdoor environment, expected screen width and height, viewing distance, quantity, shipping country and whether you need cabinets, control system, spare modules or flight cases.

Can REILED help with both complete LED screens and spare parts?

Yes. REILED supplies complete LED display screens and key parts such as LED modules, receiving/sending cards, video processors, power supplies, HUB boards, cables and accessories.

Parts Compatibility

Many wrong orders happen because replacement parts look similar but use different ICs, scan modes, connectors, resolutions or receiving card settings.

How can I confirm whether an LED module is compatible?

Send clear photos of the front and back of the module, PCB label, cabinet wiring, module size, pixel pitch and connector position. For older screens, also include receiving card model and current screen configuration if available.

Can I replace only receiving cards or power supplies?

Usually yes, but compatibility must be checked. Receiving card replacement depends on the control system, HUB layout and configuration file. Power supply replacement depends on voltage, current, installation size and wiring terminals.

What if my original part is discontinued?

REILED can check stock and evaluate replacement solutions. Photos, labels and cabinet details help us reduce the risk of incorrect substitutes.

Order & Payment

Product pages support online purchasing for standard items, while project-based LED screens may require compatibility confirmation before final checkout.

Can I buy directly from the product page?

For listed standard products, you can add items to cart and proceed through checkout. For project screens or replacement parts with uncertain compatibility, we recommend sending an inquiry first.

What payment methods are available?

Available payment methods are shown at checkout. PayPal and card payment options may be available depending on your order and region. For B2B project orders, our team can also confirm the suitable payment route after quotation.

Will I receive order or inquiry follow-up?

Yes. Order status and inquiry details are recorded in the website backend. Our team reviews product details and follows up by email when compatibility or shipping information needs confirmation.

Shipping & After-sales

Shipping choices depend on product type, size, weight, destination and whether the order contains complete screens, cabinets or small spare parts.

Do you ship internationally?

Yes. REILED supports international delivery for LED display products and parts. The exact shipping method should be confirmed according to order size, packaging and destination country.

How long does delivery usually take?

Delivery time depends on stock, production status, testing, packaging and logistics method. Standard spare parts can often move faster, while project screens may require additional configuration and pre-shipment checks.

What should I do before installing replacement parts?

Compare the received item with your original part, keep photos of labels and wiring, and confirm configuration before powering on. For control cards and modules, incorrect settings may cause abnormal display output.

Still not sure which model fits?

Send your screen photos, model labels, dimensions and project requirements. REILED will help confirm the practical next step before you order.

Ask REILED

Ask REILED Before You Order

Send your LED display requirement, replacement part photos or project details. Our team will confirm the suitable solution and follow up from the backend inquiry record.

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